Shipping policy, without the spiral.

SHIPPING POLICY

This Shipping Policy explains where Soft Panic currently ships, what shipping costs, when orders are expected to arrive, and what to do if tracking starts causing feelings. By placing an order, you agree to the terms below.

1. WHERE WE SHIP

Soft Panic currently ships only to valid addresses within the United States. We do not currently accept or ship international orders. Updates about future international availability will be posted on our International Shipping page.

2. SHIPPING COST

We currently offer free standard shipping on all U.S. orders. If an optional expedited or upgraded shipping method becomes available, its price and estimated timing will be shown at checkout before payment.

3. ORDER PROCESSING

Most orders are prepared for shipment within 2–4 business days after an order is accepted and payment is processed. Business days do not include weekends or U.S. holidays.

Some Soft Panic products are produced or prepared after an order is placed, so tracking may not appear immediately. Product launches, high-volume periods, holidays, severe weather, inventory issues, or other circumstances outside our reasonable control may require additional processing time.

4. ESTIMATED DELIVERY

Standard U.S. delivery is generally estimated at 3–7 business days after the carrier accepts the package. When combined with normal processing time, most orders are expected to arrive approximately 5–11 business days after purchase.

All processing and delivery dates are estimates, not guarantees. Carrier delays, severe weather, service disruptions, and other events outside Soft Panic’s reasonable control may affect delivery.

5. ORDER CONFIRMATION AND TRACKING

An order-confirmation email will be sent after a purchase is placed. Once the order ships, we will send a shipping-confirmation email containing the available tracking information.

You can also check the latest order and tracking information through the Order Status page. Carriers sometimes need additional time to scan a package after a tracking number is created, so tracking may not update immediately.

6. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout. Review the address carefully before submitting an order.

If an address needs to be changed, email panicline@softpanicdept.com as soon as possible and include the order number and corrected address. We will try to help, but address changes are not guaranteed after fulfillment has started or the package has shipped.

If a package is returned to Soft Panic because of an incomplete, incorrect, or undeliverable address, contact us for the available next steps. Any applicable reshipping cost will be explained before the package is sent again.

7. TRACKING DELAYS

A tracking number may take several business days to show movement after it is created. If tracking has not updated for several business days, email panicline@softpanicdept.com with the order number and tracking number so we can investigate.

8. PACKAGES MARKED DELIVERED

If tracking says a package was delivered but it cannot be found, first check the delivery area, mailbox, front desk, parcel locker, and with anyone else at the address. Carriers sometimes mark packages delivered shortly before they actually arrive.

If the package still has not appeared, contact panicline@softpanicdept.com with the order number and tracking information. We will help determine the appropriate next step, although final carrier investigation results and available remedies may vary by situation.

9. DAMAGED OR INCORRECT ITEMS

If an item arrives damaged or the wrong item is received, contact panicline@softpanicdept.com as soon as possible. Include the order number and clear photographs of the item and packaging. Once the issue is confirmed, we will explain the available replacement or refund options and cover reasonable return shipping when the damage or error is ours.

Additional eligibility and return information is available in our Returns & Exchanges Policy.

10. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if an order needs to be changed or canceled. We will do our best to help, but changes and cancellations are not guaranteed once fulfillment has started.

11. CONTACT

For shipping, delivery, tracking, or address questions, contact our shipping support inbox:

Soft Panic

Shipping & Order Support
panicline@softpanicdept.com

Please include the order number whenever possible so we can investigate faster.