EVERYTHING IS FINE-ISH
Give it a quick once-over
Keep the item unworn, unwashed, free of odors or damage, and with its original tags or packaging.
A CHANGE OF HEART, PERHAPS
Returns, without the emotional baggage.
Not every item is destined to become part of your personality. If something isn’t right, start here and we’ll help you understand the available options.
HOW TO START
A small plan for the current situation.
Send us the details
Contact us within 30 days of delivery with your order number, the item, and what you’re hoping to do.
We’ll take it from here
We’ll confirm eligibility and send you the next steps for your return or exchange.
THE DETAILS
Returns questions, answered.
Can I return my order?
Yes—eligible items can be returned when you contact us within 30 days of delivery. Items need to be unworn, unwashed, free of odors or damage, and still have their original tags or packaging. Final sale items, gift cards, personalized items, and worn or washed merchandise aren’t eligible. Send us your order number before mailing anything back so we can confirm the next step.
Can I exchange something for a different size or color?
Maybe. Contact us within 30 days of delivery with your order number, the item, and what you’d rather have. Exchanges depend on item eligibility and available inventory. If a direct swap isn’t possible, we’ll help you figure out the least annoying alternative.
What if my item arrives damaged or incorrect?
That’s a real reason to panic. Send us your order number and clear photos of the item and packaging as soon as possible. Once we confirm the issue, we’ll walk you through the available replacement or refund options.
Do I have to pay for return shipping?
If the return is because of fit, preference, or a change of heart, return postage is your responsibility. If we sent the wrong item or something arrived damaged, Soft Panic will cover reasonable return postage. Original and expedited shipping charges are generally non-refundable unless the issue was caused by us.