Frequently panicked questions.

You can check the latest status of your order from our Order Status page or by selecting View your order in your confirmation or shipping email. Once tracking is available, you’ll be able to follow your package on its journey into the outside world.

First, check your spam, junk, or promotions folder. If it’s still nowhere to be found, contact us using the email address you used at checkout and we’ll help confirm whether your order went through.

Contact us as soon as possible. We’ll do our best to help, but once your order has entered fulfillment, changes or cancellations may no longer be possible. Tiny crises move surprisingly fast.

Maybe - if we catch it early enough. Contact us immediately with your order number and the correct address. Once an order has entered fulfillment or shipped, we may not be able to redirect it.

Reach out as quickly as possible. If fulfillment hasn’t started yet, we may be able to update your order. Once production or fulfillment begins, changes aren’t guaranteed.

We accept the payment methods shown at checkout, including major credit and debit cards and any accelerated payment options available for your location.

Yes. We currently offer free shipping on U.S. orders. One less thing to overthink.

All current orders are preorders and will ship on or before October 1. You’ll receive tracking information as soon as your order is on the way.

Once your order ships, we’ll send you a shipping confirmation with tracking information. You can also visit our Order Status page to access your orders and tracking updates.

Probably not yet. Carriers sometimes take a little time to scan a package after a tracking number is created. If it hasn’t updated for several business days, contact us and we’ll take a look.

Check around your delivery area, mailbox, front desk, and with anyone else at your address. Carriers occasionally mark packages delivered shortly before they actually arrive. If it still hasn’t appeared, contact us and we’ll help determine the next step.

International shipping availability can vary by destination and product. Check our International Orders page for current availability, estimated delivery information, and anything else worth knowing before your package crosses borders.

We want you to actually like the thing you bought. Return eligibility depends on the item and its condition, so check our Returns & Exchanges policy for the current requirements and instructions.

If your item qualifies, we’ll help you figure out the best option. Visit our Returns & Exchanges page or contact us with your order number and what you’d like to change.

That’s not the kind of panic we’re going for. Contact us as soon as possible with your order number and photos of the item you received, and we’ll help make it right.

Return-shipping responsibility can depend on the reason for the return. Please review our Returns & Exchanges policy for the current details before sending anything back.

Check the Size + Fit section on each product page. Because sizing can vary between products, use the measurements listed for the specific item you’re considering rather than relying only on your usual size.

It depends on how you want the item to fit. If you prefer a roomier, more relaxed fit, sizing up may make sense. If you want a closer fit, consider the smaller size and compare the measurements on the product page with something you already own.

We try to represent colors as accurately as possible, but screens, lighting, and display settings can make colors look slightly different in person.

Always check the care instructions for the specific garment. In general, gentler washing and drying helps clothing - and printed or embroidered artwork - stay looking better for longer.

Normal wear and washing can gradually change any garment, but following the care instructions will help protect the design and fabric for as long as possible.

Soft Panic is clothing for people who look calm while mentally maintaining 37 open tabs. We make comfortable, playful pieces inspired by everyday overthinking, low-grade chaos, and the reassuring possibility that everything is probably fine-ish.

Legally, we cannot guarantee this. Emotionally, we’re choosing optimism.

Extensive research. Mostly conducted at 2 a.m.

Absolutely not. Overthinkers, underthinkers, chronic planners, accidental optimists, and people who simply like the clothes are all welcome.

Head to our Contact Us page and send us a message. Including your order number—if your question is about an existing order—will help us figure things out faster.

We’ll respond as soon as we can. If you’re contacting us about an order, include your order number and the email address used at checkout so we can avoid an unnecessary round of detective work.