Refunds, without the emotional baggage.

REFUND POLICY

We want you to actually like the thing you bought. This Refund Policy explains when an item may be returned or exchanged, how to start a request, and what happens after an item comes back to Soft Panic.

1. RETURN WINDOW

Contact Soft Panic within 30 days of delivery to request a return or exchange. Requests made after 30 days may not be eligible.

Do not send an item back before receiving return instructions. Packages returned without prior approval or instructions may be delayed or unable to be processed.

2. RETURN ELIGIBILITY

To be eligible for a return, an item must be:

• Unworn and unused
• Unwashed
• Free of odors, stains, pet hair, makeup, deodorant marks, or other damage
• Returned with its original tags and packaging when applicable
• Accompanied by the order number or other requested proof of purchase

Soft Panic may decline a return that does not meet these requirements.

3. NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange unless required by law or the item arrived damaged or incorrect:

• Items marked final sale
• Gift cards
• Personalized or customized items
• Worn, washed, altered, or damaged merchandise
• Items returned outside the return window
• Items returned without prior instructions when the return cannot reasonably be identified or processed

4. HOW TO START A RETURN

Email panicline@softpanicdept.com within 30 days of delivery. Include:

• The order number
• The item being returned
• Whether you are requesting a return or exchange
• The reason for the request
• Photographs when the item is damaged, incorrect, or otherwise affected

We will review the request, confirm whether the item is eligible, and provide the appropriate return instructions. Return requests are not complete until Soft Panic confirms the next step.

5. EXCHANGES

Eligible items may be exchanged for another available size or color. Exchanges depend on replacement inventory and are not guaranteed.

If a direct exchange is unavailable, we may ask you to return the eligible item and place a new order. Any price difference will be explained before the replacement order is completed.

6. RETURN SHIPPING

Customers are responsible for return postage when a return or exchange is requested because of fit, preference, ordering the wrong size or color, or a change of mind.

Soft Panic will cover reasonable return postage for confirmed damaged or incorrect items, or when the return is caused by our error. Do not purchase return postage expecting reimbursement unless Soft Panic has confirmed the arrangement in writing.

7. DAMAGED OR INCORRECT ITEMS

If an item arrives damaged or the wrong item is received, contact panicline@softpanicdept.com as soon as possible. Include the order number and clear photographs of the item and its packaging.

Once the issue is confirmed, we will explain the available replacement or refund options and cover reasonable return shipping when the damage or error is ours.

8. RETURN PACKAGING AND TRANSIT

Use suitable packaging and follow the return instructions provided by Soft Panic. Customers are responsible for securely packaging an approved return.

For customer-paid returns, we recommend using a trackable shipping method and keeping the receipt. Soft Panic is not responsible for a customer return that is lost or damaged before it reaches us, except where applicable law provides otherwise.

9. INSPECTION AND REFUND APPROVAL

After an approved return is received, we will inspect the item and notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method. Financial institutions and payment providers may require additional processing time before the credit appears in the account.

If a returned item does not meet the eligibility requirements, we will contact you about the available next step.

10. SHIPPING CHARGES

Original shipping charges, including optional expedited-shipping charges, are not refundable unless required by law or the return results from a confirmed Soft Panic error.

Because standard U.S. shipping is currently free, there is normally no original standard-shipping charge to refund.

11. LATE OR MISSING REFUNDS

If an approved refund has not appeared, first check the original payment account and contact the bank, credit-card company, or payment provider. Processing times vary.

If the payment provider cannot locate the refund after allowing reasonable processing time, email panicline@softpanicdept.com with the order number so we can investigate.

12. ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if an order needs to be changed or canceled. We will do our best to help, but changes and cancellations are not guaranteed after fulfillment has started.

If an order has already shipped, the return-eligibility requirements in this policy will apply.

13. CONSUMER RIGHTS

This policy does not limit any rights available under applicable consumer-protection law. Where applicable law provides greater rights or remedies, those legal requirements will apply.

14. CONTACT

For returns, exchanges, damaged items, or refund questions, contact our customer-service inbox:

Soft Panic

Returns & Refund Support
panicline@softpanicdept.com

Please include the order number whenever possible so we can help faster.